The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un - neues Buch

EAN (ISBN-13): 9783119160742
Erscheinungsjahr: 2005

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ISBN/EAN: 9783119160742

ISBN - alternative Schreibweisen:
978-3-11-916074-2
Alternative Schreibweisen und verwandte Suchbegriffe:
Autor des Buches: mara ferr
Titel des Buches: bibliothèque, bibliotheque

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Daten vom Verlag:

Autor/in: Sueli Mara Soares Pinto Ferreira; Réjean Savard
Titel: IFLA Publications; The Virtual Customer: A New Paradigm for Improving Customer Relations in Libraries and Information Services / O cliente virtual: um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas / L' usager virtuel: un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information / El cliente virtual: un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca - Satellite Meeting Sao Paulo, Brazil, August 18-20,2004 / Reuniao Satélite Sao Paulo, Brasil, August 18-20,2004 / Colloque Satellite, Sao Paulo, Brasil, August 18-20,2004 / Reunión Satélite, Sao Paulo, Brasil, August 18-20,2004
Verlag: De Gruyter; De Gruyter
385 Seiten
Erscheinungsjahr: 2006-05-19
Berlin/Boston
Sprache: Englisch
289,00 € (DE)
289,00 € (AT)
Not available (reason unspecified)
Includes a print version and an ebook

SA; BB; EA; Hardcover, Softcover / Medien, Kommunikation/Buchhandel, Bibliothekswesen; Bibliotheks- und Informationswissenschaften / Museumskunde; Library & information sciences; LANGUAGE ARTS & DISCIPLINES; Library & Information Science; General; Library and Information Science; Book Studies; Libraries and Library Science; Libraries and Library Science; DEES; ATLASFORMES; LINGUISTIQUES; BZRP212; EA; BB

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.